Blockbit blocking access to bank site box.gov.br

Blockbit bloqueando acesso ao site do banco caixa.gov.br

Julio Cezar · 2024-07-16T18:25:48+00:00

Ao tentar acessar o endereço acima, https://internetbanking.caixa.gov.br/sinbc/#!nb/login recebo como resposta :- Resposta de tamanho zero Proxy não receb...

Julio Cezar

When trying to access the address above, https://internetbanking.box.gov.br/sinbc/#!nb/login I get it as an answer:-
Zero size response
Proxy received no data for this request

How best to release access to the site of the federal economic box in blockbit version BB UTM 2.4.1
OBS:- matter of 15 days behind is normally accessing, no firewall rule has been created or changed

I listed the address.box.gov.br. to not pass the ssl inspection still continued error.

Daniel Oliveira

Hello. Julio Cezar

To solve the problem of access to the Caixa Econômica Federal website in Blockbit NGFW version 2.4.1, follow the steps below:

Check IPv4 Rules:

Access Blockbit administration interface
Navigate to sectionPolíticas>IPv4 and check if there are any rules blocking access to the domain box.gov.br.
If you do, set the rules to allow traffic.

SSL Exceptions Configuration:
Make sure the domain .*caixa.gov.br.* or the categories "Services and financial data" and "Government" are listed in the SSL inspection exceptions. This can be done in the SSL inspection section, ensuring that the check box for this domain is marked not to inspect.

Cache and Sessions:
Wipe the browser cache and Web Cache service if you are in use, and try to access the site again to ensure that it is not a cache problem or cookies.

Logs and Diagnosis:
Check the NGFW logs on live-sessions or with the debug commands via CLI to identify if there is any specific blockage or error while trying to access the site. This may provide more details about what may be preventing access.

ZainKhan

To Troubleshoot the issue with accessing the Caixa Econômica Federal website on your Blockbit UTM, follow these steps:

Check Proxy Configuration:
- Ensure that the proxy settings in Blockbit are correctly configured. Sometimes, changes in the network or updates might affect the proxy behavior.
Bypass SSL Inspection:
- Since you’ve already registered the .box.gov.br domain to bypass SSL inspection, double-check that this setting is applied correctly and is not being overridden by other rules.
Review Firewall Rules:
- Even if no new rules were created, review existing firewall rules for any unintended blocks or restrictions that might affect the connection to the website.
Inspect Logs:
- Look at the logs in Blockbit for any error messages or blocked requests related to the connection to the Box website. This can provide insight into what's going wrong.
Test Connectivity:
- Use tools like ping, traceroute, or curl from a terminal or command promise to test connectivity to the site. This can help determine if the issue lies within your network or is external.
Update Blockbit:
- Ensure that your Blockbit UTM is up to date. Sometimes, firmware updates can resolve compatibility issues with certain websites.
Clear Cache and DNS:
- Clear your browser's cache and DNS cache. Sometimes, outdated or corrupt cache entries can lead to access issues.
Try Different Browsers:
- Test accessing the site from different browsers or devices to see if the issue is isolated to a specific setup.
Contact Support:
- If the issue persists, consider thinking out to Blockbit support for further assistance, as they may have specific insights or patches available for your version.

By following these steps, you should be able to identify and resolve the access issue with the Caixa Econômica Federal website.
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